Please observe our 24-hour cancellation and rescheduling policy. Any cancellation or change of an appointment less than 24 hours in advance will result in an automatic charge of 100% of the service value, including package holders. No exceptions.
Please contact us to find out how to qualify for super promos if you are a first time guest.
Generally, specific discounts and third party participants, are limited to one specific discount per person, valid for 90 days.
For any unused services (i.e. when the client has not received any treatment), the client may request a refund within fifteen (15) days of purchase. All refunds will be in the original form of payment, and are not subject to fees. Refund requests should be made in person or emailed to: hello@berryblondespa.com.
We cannot process refunds over the phone. We do not accept refund requests made after 15 days of purchase or once the client has used any portion of a service package. In that event, we are happy to offer an exchange of unused services for other services (whether a package or individual treatment) of equal value. When extracting a refund on discounted packages, once treatment has begun, reinstatement of the full current price for treatments, voiding the discount price(s), will be in effect, and the balance will be immediately owed and due.
We will provide a copy of this Refund Policy upon request.